Refund policy
Return & Refund Policy
Our 30-Day Risk-Free Guarantee
We stand entirely behind the design, quality, and formulation of our products. Because our supplements are consumable items, we do not accept physical returns or product mail-backs to our facility for strict safety, hygiene, and environmental reasons.
Instead, we offer a hassle-free 30-Day Risk-Free Guarantee for all first-time buyers. If you are not completely satisfied with your routine, you do not need to worry about shipping anything back.
How to Request a Refund
If our product did not meet your expectations, we want to make it right:
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Timeframe: Reach out to our customer support team within 30 days of your delivery date.
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Information Needed: Please provide your order number and a brief note about your experience so we can continue to improve our formulations.
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Processing: Once reviewed, we will issue a full refund for the purchase price straight back to your original payment method. Please note that it can take 5–10 business days for your banking institution to post the funds to your account.
Policy Boundaries & Limitations
To prevent system abuse and protect our ability to offer this guarantee to new customers, the following terms apply:
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First Purchases Only: The satisfaction guarantee applies strictly to your first-time purchase of a specific product. Subsequent or repeat orders of the same item are not eligible for a refund.
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Quantity Limits: The guarantee covers a maximum of one individual unit per product tier. Bulk purchases or multi-pack bundles are not fully covered under the "keep-it" refund model.
- Household Limit: This offer is limited to one refund per customer/household.
Contact Us
For all refund inquiries, please contact our team at:
- Email: hellosoloher@gmail.com