Shipping policy
Shipping Policy
Processing & Fulfillment
We work efficiently to get your orders dispatched quickly.
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Processing Time: All orders are processed within 24-48 hours (excluding weekends and holidays) after receiving your order confirmation email.
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Tracking Updates: You will receive a secondary notification with a tracking number the moment your package is handed over to our shipping carriers. Please allow up to 24–48 hours for the tracking status to update.
Domestic Shipping Rates & Estimates
We ship to all addresses within the United States, including Alaska, Hawaii, and military APO/FPO addresses.
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Standard Shipping: Delivery typically takes 3–7 business days once dispatched.
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Shipping Costs: We offer free shipping on all items
Address Verification & Corrections
To protect your order from delivery delays, please double-check your shipping information carefully at checkout.
- Because we utilize automated fulfillment pipelines to speed up delivery, we cannot guarantee address changes or cancellations once an order has been placed.
- If a package is returned to our carrier due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional shipping costs required to re-route or reship the package.
Lost, Stolen, or Damaged Packages
Once a package leaves our facility, it is securely handled by our third-party carriers (USPS, UPS, or FedEx).
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Damaged Items: If your order arrives damaged or tampered with, please contact us within 48 hours of delivery at our support email with clear photos of the packaging so we can fast-track a replacement for you.
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Marked as Delivered but Missing: If your tracking number states "Delivered" but you cannot locate your package, please check with neighbors, building management, or your local post office branch before reaching out. We are not responsible for packages stolen from porches or doorsteps once a carrier marks them as successfully delivered.
Contact Us
If you have any questions regarding the status of your shipment, please reach out to us:
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Email: hellosoloher@gmail.com
- Business Address: Soloher, 5614 176th St E, Suite B103-1157, Puyallup, WA 98375